Returns and Refunds

Order Cancellation

Customers may submit a cancellation request within 24 hours of placing the order by contacting us at support@liteenterprises.com, prior to the order being shipped. Submitting a cancellation request does not guarantee successful cancellation. A confirmation email will be sent if the order is successfully canceled.

We will not be able to cancel the order once it has been shipped. Please wait for the order to be delivered and contact us for a return label within 14 days of delivery. Rejecting a shipped order or failing to follow the return procedure may result in ineligibility for a refund or replacement.

After we have received your return package and confirmed that it is complete, unused, and in good condition, please note that a return shipping fee (including any applicable import tax) will be deducted from the final refund.

If a cancellation request is made after 24 hours but before the order has shipped, the following transaction fees will apply: 2.6% for credit card users 3.6% for PayPal users

Returns

We are pleased to accept return requests under the following circumstances:

Within 14 calendar days of receiving a product that has critical failures, manufacturing defects, or functionality issues.
Within 14 calendar days of receiving a product that has sustained significant damage during transit, provided proof of the damage issued by the carrier is submitted to Lite Enterprises.
Within 14 calendar days of receiving an unopened product that remains in its new, unused condition.

Customers must submit a return request by contacting us at sales-support@liteenterprises.com within 14 days from the delivery date. Return requests submitted after the 14-day period will not be accepted. Customers must receive prior authorization before processing a return. The product should ideally be returned in its original packaging, but other boxes are also acceptable. Damage to the outer packaging does not constitute an issue with the item itself. A restocking fee will apply based on the condition of the returned item.

To initiate a return, email us with RETURN REQUEST and your order number in the subject line for faster processing. Once approved, please ship the product using the return shipping label provided during the return merchandise authorization process. Ensure that the product is packaged securely and in its original condition, with all components and packaging intact, to avoid any damage during transit.

If the return is based on a reported issue, the product will be inspected before a refund is processed. If no issue is found after testing, Lite Enterprises will charge all shipping fees for the returned item, and these costs will be deducted from the total refund.

Unfortunately, Lite Enterprises will not accept returns under the following circumstances:

The return request is made more than 14 calendar days after receiving the product.
The product is missing accessories, cables, manuals, or is not in new or like-new condition (e.g., with cracks, dents, or scratches).
Lite Enterprises identifies, through evaluation and testing, that the defect(s) or malfunction(s) are caused by user error (e.g., dropping, supplying incorrect voltages, water damage, etc.). If you request that non-defective products be shipped back to you, you will be responsible for the shipping cost.
The product is found to have no defects after appropriate tests are conducted by Lite Enterprises.
The purchase receipt, invoice, or other relevant paperwork is not provided or is reasonably believed to have been forged or tampered with.
Proof of transit damage issued by the carrier cannot be provided.

Return & Refund Process

Submit your return request, proof of purchase, and the reason for the return via email to begin the return process. Our Support Team will determine if your order is eligible. Once confirmed, they will provide instructions on how to properly package and return the product safely. Do not ship the product until you have received the proper instructions.

After Lite Enterprises receives your returned product, we will process the refund within 14 business days. You will be notified by email once the refund has been issued. If you do not receive an email after 14 business days, please contact us.